Top Reasons Businesses Are Switching to Microsoft Teams Phone

 

 

In today's fast digital world, businesses always need to make talking easier, cut costs, and let teams work from anywhere. Many companies are already using Microsoft Teams for chats, meetings, and working together. Now, heaps of them are seeing how much better it is to upgrade to Microsoft Teams Phone Calls. This all-in-one call thing gets rid of old phone systems and helps businesses talk way easier than before.

Here at Telappliant, we've seen tons of small, medium, and big businesses start using Microsoft Teams Phone—and there's a good reason. This cool tool mixes serious phone stuff with how easy and familiar Teams is. Here are the main reasons businesses are switching over.

1. A Fully Unified Communication Experience

Companies are switching to Microsoft Teams Phone because it puts all communication channels in one place. Instead of jumping between different apps for calls, chats, file sharing, or video meetings, Teams puts it all together.

With Microsoft Teams Phone Calls, workers can:

* Make and get calls

* Set up conference calls

* Send calls to coworkers

* Check voicemail

* Handle call queues

This easy setup means no more dealing with many systems, which cuts down on confusion and helps teams stay productive all day.

2. Work From Anywhere With a Cloud-Based Phone System

Remote and hybrid work are here to stay, so companies need communication tools that let people work from anywhere. Microsoft Teams Phone is all in the cloud. This means your team can make and take work calls on any device – computers, laptops, tablets, or phones.

Whether folks are at home, on the road, or in the office, they can stay linked using the same work phone number. Teams Phone Calls makes it simple to move from place to place, and your employees can keep things professional, no matter where they're working.

3. Significant Cost Savings Compared to Legacy Phone Systems

Old-school PBX phone systems can be a pain to keep running because of costs for hardware, licenses, phone lines, and tech support. Moving to Microsoft Teams Phone gets rid of those surprise costs.

Businesses can expect:

•             No hardware to install

•             Cheaper upkeep

•             Pricing that fits your growth

•             One tool for all communication

At Telappliant, we've helped clients cut phone costs by putting their calls right into Teams. That way, they don't need different systems.

4. Enterprise-Level Security and Reliability

For any org, keeping things secure is super important, especially when dealing with private phone calls or chats with customers. Microsoft Teams Phone has the same tough security features as the rest of Microsoft 365.

That means you get things like:

* Multi-factor authentication

* Encrypted data and calls

* Compliance controls

* Threat detection that's already part of the system

Compared to old-school phone systems that can go down or have security holes, Teams is way safer and more dependable for talking to people.

5. Scalable for Businesses of All Sizes

Microsoft Teams Phone works great whether your company is small or huge. You can quickly add people, get new numbers, or handle more calls using a simple admin tool.

It’s perfect if you’re

*   A startup that’s growing fast

*   A company with many offices

*   A team that works remotely

*   A big business that wants everything in one place

Unlike older phone systems, you don’t have to set up any stuff or wait around to set up new lines. Teams just changes as your business changes.

6. Advanced Calling Features That Improve Efficiency

Microsoft Teams Phone Calls do way more than just make calls. Businesses get lots of smart features, like:

•             Auto attendants that send calls where they need to go

•             Call queues to handle many calls

•             Voicemail that turns into text

•             Call recording and analytics

•             Direct routing to work with phone companies you already use

•             AI that cancels out background noise

These things help communication flow better and let businesses give awesome customer service without needing a bunch of different apps.

7. Smooth Integration With Your Existing Tools

If you're already using Microsoft 365, moving to Teams Phone is super simple. It works directly with Outlook, SharePoint, OneDrive, and all those other Microsoft apps you already use.

Here are a couple of cool examples:

*   You can call people straight from Outlook.

*   Your contacts automatically sync from Active Directory.

*   You can see your call history on any device.

*   Sharing files while you're on a call is a snap.

This kind of smooth setup keeps your data in one place and helps everyone work together better.

8. Supports Your Customer Service and Sales Teams

Teams that work with customers use phone systems a lot, and Microsoft Teams Phone has what they need to give quick, good service.

Sales teams will like:

*   Being able to click a button to call from their CRM.

*   Making calls from anywhere.

*   Stats to see how many calls they're making.

Support teams get:

*   Call queues so people don't wait so long.

*   Being able to answer calls on different devices.

*   Automated menus that send callers to the right place.

With Telappliant, companies can make workflows and call routing that make talking to customers easier.

9. Reliable Call Quality With Intelligent Routing

Microsoft created Teams Phone with smart tech for call routing and better networks. Even if your internet is slow, Teams Phone Calls keep sound clear. It changes the audio and uses AI to make it sound better.

This keeps calls from dropping and makes for a better experience, no matter if people are at work or at home.

10. Future-Ready Communication Powered by AI

AI is changing how we talk at work, and Microsoft Teams Phone is helping lead the way. Microsoft keeps adding smart features to make calls sound better, take care of tasks automatically, and give you info as it happens.

For example, it can:

 

*   Cut out background noise when you're talking.

*   Send calls to the right people.

*   Show you what people are saying in real-time.

*   Make summaries of meetings automatically.

If businesses start using Teams Phone, they can set themselves up to do well with tech in the future.

Why Companies Trust Telappliant for Seamless Teams Phone Deployment

To get the most out of Microsoft Teams Phone, you have to set it up right. That's where Telappliant comes in. We're experts at creating, setting up, and running Microsoft Teams Phone systems for all types of businesses.

We can help you with:

*   Moving your phone numbers

*   Setting up direct routing

*   Setting up how calls are handled

*   Getting your auto attendant in order

*   Picking the right devices

*   Providing support and training down the road

Basically, we want to make communication easier, quicker, and cheaper for your business..

Final Thoughts

More and more businesses are switching to Microsoft Teams Phone Calls because they see the benefits of having everything in one place: it cuts costs, lets people work from anywhere, and has top-notch security. Because it works so well with Microsoft 365 and has great features, Teams Phone is becoming the go-to phone system for companies today.

To make sure the switch goes smoothly and your business gets the most out of cloud communication, it's a good idea to team up with a specialist like Telappliant.